SHIPPING POLICY
Your Miles Turbo would like to thank you our amazing customers for choosing our store. Please read the below Shipping, Returns and Pre-order Policies carefully as when you place an order, it constitutes your agreement with Your Miles.
SHIPPING TERMS
All our orders are dispatched from our Brisbane warehouse as well as from our international warehouse, depending on availability and location. We aim to process all orders within 3–5 business days of receiving payment, provided your order is complete and does not contain any pre-ordered items. We ship Monday-Friday excluding public holidays.
Once your order has been processed, we strive to dispatch it either on the same business day or the following business day. If you need your order urgently, please get in touch with us—we’ll do our best to fast-track your dispatch (please note that express shipping fees may apply). We ask for your patience as this handling period may vary, for example, if we have a high volume of orders or during sale periods.
LOCAL SHIPPING
Our preferred shipping carrier within Australia is Australia Post. Once your order has been paid in full and fulfilled, you will receive a tracking email from Your Miles.
INTERNATIONAL SHIPPING
For international orders, the carrier may vary depending on the destination, item size, and weight. Shipping rates are automatically calculated at checkout using the Australia Post shipping calculator based on the total weight and destination of your order.
Not all countries are serviceable. If you are not seeing a shipping rate at checkout, please contact us and we can obtain a shipping quote for you with other carriers that will service your area.
Duties, taxes and importing fees are the sole responsibility of the customer. Please contact your local authority/customs agency for more information.
Once a parcel has left Australia, the delivery phase is handed over to the postal service of your country that is a part of the Universal Postal Union. We cannot accept responsibility for any delays or any tracking discrepancies as you can appreciate, we have no control over the reliability of your countries postal service. No postal service is perfect. Although rare, parcels can go missing or encounter damage whilst in transit. Should we experience the unfortunate circumstance of making a claim for damages, we may request detailed photos to provide evidence and to substantiate such claim.
International customers requesting refunds due to delays in shipping will only be honoured once we can confirm the parcel is being returned to sender. We will only process refunds once the parcel has arrived back to us to be inspected. If the refund is approved, you will receive a full refund for the item purchased, but the shipping cost will not be refunded.
Some countries do not accept or process any return to sender requests whilst the parcel is in transit. In this case the parcel will be delivered to you and if you wish to proceed with obtaining a refund, you must refuse delivery and instruct the delivery person to return the parcel to sender. Should you accept and take delivery of the parcel, you will be responsible for any return shipping charges if you wish to proceed with obtaining a refund.
*All shipping charges are subject to change without notice.*
Bulky items may incur additional costs. We will contact you before processing your order to discuss options (such as paying any additional costs or to amend your order).
DELIVERY TIMEFRAMES
Delivery times will vary between orders - we'll do our best to let you know when to expect your delivery, however this is largely dependent on the delivery service provider and your location. As a guide, your orders should arrive within 7 - 14 business days from the shipping date, unless advised otherwise. Orders that are shipped from the international warehouse please allow for a longer delivery time to allow for customs clearance.
DELIVERY ADDRESS
It’s your responsibility to make sure that your postal address details are correct - we won’t be responsible for any incorrect or failed delivery if you don’t supply current, accurate postal address details. If your order is undelivered due to your error and returned to us, we reserve the right to require you to pay further postage fees or terminate this agreement and issue a refund in accordance with this agreement.
ORDERS LOST IN TRANSIT
When we dispatch your order, we will give you a tracking number for you to track the progress of your order. If you’re concerned that your order has been lost or misdelivered, we ask that you contact us as soon as possible, so that we can investigate. You understand that while we’ll investigate your missing order, we make no representations as to responsibility or liability for any lost or misdelivered order. In the event of items lost or damaged in transit, you acknowledge that our liability is limited to the amount of any compensation we are able to recover from the delivery service provider, less our reasonable costs of investigating and applying for any compensation, unless otherwise required by law.
PRE-ORDERES
A pre-order is an order placed for an item that is not in yet in stock. We often open pre-orders for popular items that sell out quickly. This also guarantees an immediate dispatch when the product arrives in stock.
Pre-orders that include other items in stock will not be shipped until the pre-order item is available. All items will be sent as one delivery to economise on shipping charges. You can request to have the stock items shipped separately and is subject to additional shipping charges.
All shipping charges are subject to change without notice.
WARRANTY POLICY
All YourMiles Turbo brand complete turbos, CHRAs, supercores have a 1 year warranty, the warranty covers any damages done during shipping. Special circumstances(IF Any) will be stated clearly on the listing page.
No step by step instruction is included.
Professional installation is required, if damage is done by improper installation or improper care of the buyer's vehicle, the warranty is avoid.